Game Master Frequently Asked Questions
How do I add new neighbours or remove sleeping neighbours?
You can have only 50 neighbours added by ID number. After this maximum you have to add new neighbours by adding Facebook Friends . You can have up to 5000 Facebook Friends.
Facebook friends can only be removed by unfriending them on Facebook.
My score in the Glory/Betting/Harvest Cup/Blitz is not increasing
Scores do not update in real time, there is a delay. You can reload the game to get the latest scores.
I am level 40, where is my XP (experience)
Level 40 is currently the top level in the game, all XP is now converted to coins
How to reach Emptyland
At level 20 you will receive a questline with a Key icon on them, follow these quests to get a portal, place this on your land, keep following the quests and Emptyland will become available.
I am not getting my energy/materials when I do actions on my Estate/Camp?
If you have bandits on your land they will steal all your items. They give these back when you defeat them.
Why is there no x-ray tool on my home estate?
My games says the Airship is out of fuel but I have plenty of fuel in storage?
Does this happen when you are leaving your HOME estate? If so please open your Airship and make sure you have actually loaded fuel into it and the Auto button is on.
My maximum energy was xx it has now decreased?
See the giude for VIP here
How do I clean up for my Knight?
Where can I find new neighbours?
You can post on the Fan Page wall and look there too for other players looking for friends
My mail is disappearing? I am not getting new mail?
Mail is removed once it is 30 days old
Archives are removed after 5 days
Total mail (Archives + Mail) is 200 maximum, once this number is reached you do not receive more mail until space is made for them.
Archive: once you archive a message you have opened that message and received the rewards from it. It then sits in archives taking up space so delete these.
In the top right corner is a button that will accept all new messages and delete them all. This is handy if you are getting a lot of dedications in a short time. You can review the rewards for these bulk messages before you actually hit the confirm button.
How do I ask Knights for help to clear rocks. (Unwieldy Stone/Lava rock) or defeat bandits?
When you have a Lava rock on your land, click it, you can then remove it yourself for 10 energy or 'ask' for help. You must have admirers and/or idols to do this. The message is sent to all of them automatically when you ask for help.
Lava rocks begin to appear at about level 15
I did not get credit for Marquise when I placed in the Cup.
Only the Glory Cup counts for titles, you need to place in the top 100 of the Glory cup 3 times.
How can I send a ring to my Idol
To send a ring you need to be betrothed.
If you buy yourslef a ring this will stay in your Backpack and can be used at any time.
I received a message from my Idol to collect trash, but there is none there.
When a Knight eats a meal a message is sent to the lady who served that meal only. If a Knight then clicks on the trash he can send a message, this message goes to all his ladies so it may not be your dish he ate.
Trash is only visible to the lady who served it for the first 24 hours, after this time if she has not collected it then it is visible to all his Idols.
Game will not fully load/Buildings are missing
Please follow these steps in this order:
Clear flash cache
Use the online setting manager to clear your Flash Cache. Delete all sites.
Reboot your computer
Use this link to load your game
Did not receive your rubies for a payment:
REMEMBER TO INCLUDE your Player ID number
IF your payment does not appear in your own Facebook Payment Logs then it has not been processed by Facebook, you can wait, either you will get your rubies or the purchase will be cancelled or refunded by Facebook.
Game will not load - 1
Check your computer clock, is the date and time correct? Reset this if it is incorrect.
Game will not load - 2
Check that you have the latest version of your browser. In Chrome click the 3 vertical dots in the top right hand corner, select Update. If this option is not available then you have the latest version.
Game is slow and lagging & general troubleshooting tips
Clear your caches as described in "Game will not load - 1".
Disable Kaspersky Add Blocking and see if works
Clearing rewards not working: I cleared 30% of the land and did not get my reward
Clear just a little more and this will trigger, you are probably at 29.9% but the game rounds this up to 30%
I am trying to colonise [land] but the land tells me find all the chests/bandits.
You do need to find all the hidden chests/treasures before you can colonise a land. You may need to find resources you have already chopped, use the x-ray tool to find these.
Clear any areas of cloud or any area that is indistinct or 'fuzzy''
This is an example of what we mean. This screen shot is from Mountain Valley, there are still bandits hiding in this area that have not been found yet.
I placed in the top 100 why didn't I get credit for my next title?
You must place 3 times in the Glory Cup, other cups do not count towards titles.
Where to look for freebies
- K&B Fan Page: links are found here regularly that give materials and sometimes energy
Click the ruby counter each day, even if you are not buying rubies and collect the free gift at the bottom of this screen.
New player help
Too many lands
If you are just beginning the game then everything can be overwhelming. Remember your high level neighbours may have been playing for 2 years or more and you cannot accomplish everything yet.
Not enough energy?
K&B is an energy and resource management game, energy will alway be limited. The trick is to use it to best advantage.
In addition to waiting for energy to regenerate every 3 minutes, you can
Visit neighbours and click the decorations that give the most energy
Harvest your flowers if you have any yet
You can also create energy in your Workshop under the Special Tab
Open your own chests on your estate
You can also purchase energy for rubies.
You can conserve energy also:
Let your workers do the work for you get the tin man chopping trees down and the gnome smashing those rock.
That will only leave grass and weeds for you to remove, plowing your crop beds and watering your trees to cope with, remember with the tin man and the gnome taking out your rocks you won't have bandits to deal with as well if your knight doesn't fancy the fight, however you will also not get the goodies the bandits leave behind if they don't appear.
Save your chests for a real energy boost